Koh Chang Kacha mouse sized rooms
You won’t get the true picture from agoda’s or
the Koh Chang Kacha
web site of the Koh Chang Kacha mouse sized rooms.
Click on the picture above to get the video
You expect having to rough it exploring
Tikal's pyramids, but when web sites misrepresent the size of
their rooms it's time to call foul.
When I stayed at Koh Chang Kacha, this second time around, I
kept thinking about tourist traps. But what exactly is a tourist trap? I believe its very definition
implies that the tourist is being caught unawares, and that he has just
been
placed in a situation that he did not anticipate due to his being
mislead on one level or another. Perhaps it’s his own fault because he
failed to adequately research what he’s getting himself into. Now, I’m
not going to call the Koh Chang Kacha Resort a tourist trap. I’m going
to let you make this decision yourself from the facts I’m about to give
you. First–check out the video. Then decide whether or not
this very small room, which is listed at a bare 22 square meters is acceptable
or not. If you wind up determining it’s deplorably small, the next step
is to ask yourself whether or not it’s been falsely advertised—that is,
based upon two web sites, the first at agoda.com, the second Koh
Chang Kacha’s own web site whether or not you feel that you have been duped into
thinking you are getting something better than you are actually getting.
One's expectations are different while tromping around in Guatemala's
jungles after getting up early to explore the pyramids compared to relaxing on
Thailand's White Sands Beach
Background
Four years ago, two of my friends and I booked
three rooms at Koh Chang Kacha. The rooms were spacious
and they were located just forty meters or so from the beach. I
remembered back then that Koh Chang Kacha only offered rooms on the
beach side of the main road that traverses the island, which meant that the
hotel’s guests had easy access to White Sands beach without having to
dodge traffic while crossing the main road. The price I paid several
years ago was roughly the same as I was about to spend in 2012–about
2100 baht. So when I booked the Standard Spa room through the agoda.com’s web site, I expected to get a room that was similar to what
I had gotten before. I remembered some of the bungalows were set back
further than the ones we had gotten next to the beach and that there
were other rooms that were located four or five rows behind ours, which
were no doubt lower priced than what we had paid back then. So I expected
that the standard spa room I had booked in 2012 might be located a
little further from the beach than where we had stayed back in 2007.
What I did not expect getting was a room that
was located on the wrong side of the road from what I had remembered
simply because such a room had never existed back in 2007. Moreover,
nothing on the
Koh Chang Kacha section of the agoda.com web site
had
prepared me for this. Check this one out for yourselves to see if I’m
missing something here.
There’s the descriptions of various pictures
such as hill side lobby, deluxe sea view building or hill side
lobby, etc. Perhaps I’m an idiot but the way I see this is one side faces the
sea, the other the ocean. There is nothing I can glean there that states
there are actually two buildings or three or whatever, or that there is
an entirely new large building that was constructed around two years ago. Or
that this new building was set off from the rest of the resort by the
main road.
Next...check out the Koh Chang Kacha’s rates.
On 5/24/2012 I once again checked the rates. The lowest priced rooms are
the “Standard Rooms” and the “Standard Spa Rooms”. Both are listed at
$46.00. Keep in mind, however, that this was for late May, 2012, and
it’s low season now so the prices have dropped significantly from my
actual visit in mid April, 2012. Considering the prices are the same
wouldn’t you think the actual accommodations are similar to each other?
In fact, wouldn’t you think that perhaps the standard spa room setup was
superior to the (plain old) Standard room? Doesn’t the word spa imply
that there is a spa inside the room or on its balcony? Or at least next
door to the room? After all, while staying in Hanoi for a mere $45.00 a
night we got a Jacuzzi equipped bathroom as well as an Internet ready computer in our
room.
Perhaps I’m crazy, but from what I am reading
here, if anything the standard spa room should actually be superior to the
standard room. But it is far worse which you will find out when
you click on “room
info” for the standard room and find this room measures 38
square meters versus a bare 22 square meters when you click on the “room info” for the standard
spa room.
Now that
amounts to one huge difference. You get roughly double the room size if
you book the standard room over the standard spa room.
By now be sure
that you have looked at the video to see how pathetically small this 22
square meters actually is. As soon as I actually saw it, and looked at my girlfriend’s
face, I knew
that there was no way we could stay in this room for more than one night.
And that’s why I went straight to the front desk before 3 p.m. to tell the
people there that this room was completely unacceptable to us, and that
although I'd pay for the first night, there
was no way we'd be staying even one day longer.
Evidence from the Koh Chang Kacha Web Site itself
There
is none that I can detect on the Koh Chang Kacha Web site. It appears that such a dwarfish
size room doesn't exist on this web site. Instead, there is a standard room that is
priced at 2500 baht in high season that goes down to 1800 baht (around
$60.00) in the low season from May 1 on. There is no mention of a
standard spa room or from what I can see that there are two distinct
areas for this resort–the one on the beach, the other, a new
building across
the road from this main area. There is no mention that some or many of the rooms are
just 22 square meters which is barely large enough for a bed to be
placed. There is no mention that this new building was constructed around
2 years ago (that’s what at least two of the hotel’s employees told me).
From what I have seen so often in the United States such
substandard rooms as this are clearly defined as "economy rooms"
or by similar names that clearly imply that the rooms are not up
to the same caliber of the hotel's other rooms and that this
justifies a much lower price for the budget conscious traveler.
Every time I’ve booked with agoda, I’ve been
asked to review the hotel I’ve just stayed at through an email agoda
sends out to me. This time was no exception. My girlfriend and I stayed
at the Resolution Resort in Bang Bao, Koh Chang at the southernmost tip
of the island on April 13th and 14th, then we drove North to White Sands
Beach in order to stay at Koh Chang Kacha on April 15th through the
20th. Upon discovering how pathetic our room was we high-tailed it back
to the Resolution Resort where we remained for our final five days on
Koh Chang. It was, I think April 19th while we were still at Resolution
Resort that I wrote my two reviews, one for Koh Chang Kacha and the
other for the Resolution Resort. I had received two e-mails from
agoda.com, one asking me to review Koh Chang Kacha, the other for
Resolution Resort. Each email contained a link to the section I was to
prepare my review in. From what I’ve been able to determine one cannot
possibly review any resort on the agoda web site without clicking on the
special links provided by agoda’s emails. My review for the Resolution
Resort was very positive. But I had nothing good to say about Koh Chang
Kacha , and I had gone so far as to call the resort “The penal colony”
in my subject header while comparing our sardine can sized room to a
prison cell. For the next few days I kept going back to the Resolution
Resort and the Koh Chang Kacha sections of the agoda web site waiting
for my reviews to appear. Neither of them did.
Then, after more than a week had passed I got a third email from agoda asking me to
review the Resolution Resort. I never got another email asking me to
review Koh Chang Kacha. Furthermore, whenever I’d go back to the link
on that first email from agoda asking me to review Koh Chang Kacha, I
kept getting the message, “
You currently have no hotels to review.
Please visit us again after your departure date"
which made it
impossible for me to write another review.
What Agoda’s omission of my review
of Koh Chang Kacha means.
It means it’s not part of the agoda
database so when Agoda publishes that out of over 560 reviews Koh Chang
Kacha achieved a score of 8.0 that this 8.0
average score is totally inaccurate. My review was so negative that the
overall average would have come down to at least a 7.9 in my opinion.
One only has to wonder just how many negative reviews were not
included in the agoda.com review section and just how far down
the inclusion of such negative reviews would have pulled this
high 8.0 rating down.
So
was my review deliberately left out? I think it was. And my reason for
believing this is that all travel agencies must get
along with their clients, and this includes the hotels and resorts they
are dealing with. I truly believe that if agoda puts reviews
such as mine on the internet that compare hotel rooms to prison cells that
hotels such as Koh Chang Kacha will ultimately stop doing
business with Agoda.
Now, I personally feel that Agoda is an excellent online travel agency,
and I really can’t blame them if they are cherry picking their
reviews. After all, it’s all business, and in my opinion if it doesn’t do
this it’s not going to survive.
On the other hand, if an online travel agency
such as Agoda fails to publish the really negative customer
reviews, one winds up with a complete distortion of
the truth. So I will leave it to you to determine here what the real
truth is. First, is that 22 square meter room in the video
acceptable at a high season rate of $70.00? Two.....Do you
feel that Koh Chang Kacha has deliberately tried to obscure the
true facts based on what you've seen on both its own web site and on
agoda.com's? Three....Do you feel that this Koh Chang Resort has become a
tourist trap or not based upon your conclusions?
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