Koh Chang Kacha mouse sized rooms

You won’t get the true picture from agoda’s or the Koh Chang Kacha 
web site
of the Koh Chang Kacha mouse sized rooms.

Tikal Hotel

Click on the picture above to get the video

You expect having to rough it exploring Tikal's pyramids, but when web sites misrepresent the size of their rooms it's time to call foul. 

 

When I stayed at Koh Chang Kacha, this second time around, I kept thinking about tourist traps.  But what exactly is a tourist trap? I believe its very definition implies that the tourist is being caught unawares, and that he has just been placed in a situation that he did not anticipate due to his being mislead on one level or another. Perhaps it’s his own fault because he failed to adequately research what he’s getting himself into.  Now, I’m not going to call the Koh Chang Kacha Resort a tourist trap. I’m going to let you make this decision yourself from the facts I’m about to give you. First–check out the video. Then decide whether or not this very small room, which is listed at a bare 22 square meters is acceptable or not.  If you wind up determining it’s deplorably small, the next step is to ask yourself whether or not it’s been falsely advertised—that is, based upon two web sites, the first at agoda.com, the second Koh Chang Kacha’s own web site whether or not you feel that you have been duped into thinking you are getting something better than you are actually getting.



on the pyramid

One's expectations are different while tromping around in Guatemala's jungles after getting up early to explore the pyramids compared to relaxing on Thailand's White Sands Beach

Background

Four years ago, two of my friends and I booked three rooms at Koh Chang Kacha. The rooms were spacious and they were located just forty meters or so from the beach. I remembered back then that Koh Chang Kacha only offered rooms on the beach side of the main road that traverses the island, which meant that the hotel’s guests had easy access to White Sands beach without having to dodge traffic while crossing the main road.  The price I paid several years ago was roughly the same as I was about to spend in 2012–about 2100 baht. So when I booked the Standard Spa room through the agoda.com’s web site, I expected to get a room that was similar to what I had gotten before. I remembered some of the bungalows were set back further than the ones we had gotten next to the beach and that there were other rooms that were located four or five rows behind ours, which were no doubt lower priced than what we had paid back then. So I expected that the standard spa room I had booked in 2012 might be located a little further from the beach than where we had stayed  back in 2007.

What I did not expect getting was a room that was located on the wrong side of the road from what I had remembered simply because such a room had never existed back in 2007. Moreover, nothing on the Koh Chang Kacha section of the agoda.com web site had prepared me for this. Check this one out for yourselves to see if I’m missing something here.


There’s the descriptions of various pictures such as hill side lobby,  deluxe sea view building or hill side lobby, etc. Perhaps I’m an idiot but the way I see this is one side faces the sea, the other the ocean. There is nothing I can glean there that states there are actually two buildings or three or whatever, or that there is an entirely new large building that was constructed around two years ago. Or that this new building was set off from the rest of the resort by the main road.

Next...check out the Koh Chang Kacha’s rates. On 5/24/2012 I once again checked the rates. The lowest priced rooms are the “Standard Rooms” and the “Standard Spa Rooms”. Both are listed at $46.00. Keep in mind, however, that this was for late May, 2012, and it’s low season now so the prices have dropped significantly from my actual visit in mid April, 2012. Considering the prices are the same wouldn’t you think the actual accommodations are similar to each other? In fact, wouldn’t you think that perhaps the standard spa room setup was superior to the (plain old) Standard room? Doesn’t the word spa imply that there is a spa inside the room or on its balcony? Or at least next door to the room? After all, while staying in Hanoi for a mere $45.00 a night we got a Jacuzzi equipped bathroom as well as an Internet ready computer in our room.

Perhaps I’m crazy, but from what I am reading here, if anything the standard spa room should actually be superior to the standard room.  But it is far worse which you will find out when you  click  on “room info” for the standard room and find  this room measures 38 square meters versus a bare 22 square meters  when you click on the “room info” for the standard spa room.

 

Now that amounts to one huge difference. You get roughly double the room size if you book the standard room over the standard spa room.

By now be sure that you have looked at the video to see how pathetically small this 22 square meters actually is. As soon as I actually saw it, and looked at my girlfriend’s face, I knew that there was no way we could stay in this room for more than one night. And that’s why I went straight to the front desk before 3 p.m. to tell the people there that this room was completely unacceptable to us, and that although I'd pay for the first night, there was no way we'd be staying even one day longer. 

Evidence from the Koh Chang Kacha Web Site itself

There is none that I can detect on the Koh Chang Kacha Web site. It appears that such a dwarfish size room doesn't exist on this web site.  Instead, there is a standard room that is priced at 2500 baht in high season that goes down to 1800 baht (around $60.00) in the low season from May 1 on. There is no mention of a standard spa room or from what I can see that there are two distinct areas for this resort–the one  on the beach, the other, a new building across the  road from this main area.  There is no mention that some or many of the rooms are just 22 square meters which is barely large enough for a bed to be placed. There is no mention that this new building was constructed around 2 years ago (that’s what at least two of the hotel’s employees told me).  

From what I have seen so often in the United States such substandard rooms as this are clearly defined as "economy rooms" or by similar names that clearly imply that the rooms are not up to the same caliber of the hotel's other rooms and that this justifies a much lower price for the budget conscious traveler. 

Every time I’ve booked with agoda, I’ve been asked to review the hotel I’ve just stayed at through an email agoda sends out to me. This time was no exception. My girlfriend and I stayed at the Resolution Resort in Bang Bao, Koh Chang at the southernmost tip of the island on April 13th and 14th, then we drove North to White Sands Beach in order to stay at Koh Chang Kacha on April 15th through the 20th. Upon discovering how pathetic our room was we high-tailed it back to the Resolution Resort where we remained for our final five days on Koh Chang. It was, I think April 19th while we were still at Resolution Resort that I wrote my two reviews, one for Koh Chang Kacha and the other for the Resolution Resort. I had received two e-mails from agoda.com, one asking me to review Koh Chang Kacha, the other for Resolution Resort. Each email contained a link to the section I was to prepare my review in. From what I’ve been able to determine one cannot possibly review any resort on the agoda web site without clicking on the special links provided by agoda’s emails. My review for the Resolution Resort was very positive. But I had nothing good to say about Koh Chang Kacha , and I had gone so far as to call the resort “The penal colony” in my subject header while comparing our sardine can sized room to a prison cell. For the next few days I kept going back to the Resolution Resort and the Koh Chang Kacha sections of the agoda web site waiting for my reviews to appear. Neither of them did.


Then, after more than a week had passed I got a third email from agoda asking me to review the Resolution Resort. I never got another email asking me to review Koh Chang Kacha. Furthermore, whenever I’d go back to the link on that first email from agoda asking me to review Koh Chang Kacha, I kept getting the message, “

You currently have no hotels to review.

Please visit us again after your departure date"

 which made it impossible for me to write another review.

What Agoda’s omission of my review of Koh Chang Kacha means.

It means it’s not part of the agoda database so when Agoda publishes that out of over 560 reviews Koh Chang Kacha achieved a score of 8.0 that this 8.0 average score is totally inaccurate. My review was so negative that the overall average would have come down to at least a 7.9 in my opinion.  One only has to wonder just how many negative reviews were not included in the agoda.com review section and just how far down the inclusion of such negative reviews would have pulled this high 8.0 rating down.

So was my review deliberately left out? I think it was. And my reason for believing this is that all travel agencies must get along with their clients, and this includes the hotels and resorts they are dealing with.  I truly believe that if agoda puts  reviews such as mine on the internet that compare hotel rooms to prison cells that hotels such as Koh Chang Kacha will ultimately stop doing business with Agoda.  Now, I personally feel that Agoda is an excellent online travel agency, and I really can’t blame them if they are cherry picking their  reviews.   After all, it’s all business, and in my opinion if it doesn’t do this it’s not going to survive.


On the other hand, if an online travel agency such as Agoda fails to publish the really negative customer reviews, one winds up with a complete distortion of the truth.  So I will leave it to you to determine here what the real truth is.  First, is that 22 square meter room in the video acceptable at a high season rate of $70.00?  Two.....Do you feel that  Koh Chang Kacha has deliberately tried to obscure the true facts based on what you've seen on both its own web site and on agoda.com's?  Three....Do you feel that this Koh Chang Resort has become a tourist trap or not based upon your conclusions?

 

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